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MassMutual · 2 days ago

Collections Manager

Springfield, MA

Full-time

Onsite

Senior Level

5+ years exp

MassMutual Federal Credit Union is seeking a Collections Manager to lead their member-focused Collections team. The role involves overseeing compliance with credit and collection policies, managing delinquent loans, and promoting a culture of ethics and integrity within the department.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Oversee compliance with all credit and collection policies and federal/state regulations

Lead, mentor, and develop the Collections team to ensure efficient, member‑focused operations

Manage procedures for delinquent loans, charge-offs, and recovery efforts

Coordinate with internal staff and external partners such as attorneys, agencies, and auditors

Review and approve complex or legal collection actions including bankruptcy, foreclosure, and repossessions

Monitor and report on collection activities, risks, and outcomes for senior leadership

Recommend and implement enhancements to policies, procedures, and workflows

Oversee departmental budgeting and alignment with strategic goals

Evaluate staff performance, support professional development, and foster a collaborative, inclusive team environment

Ensure all activities comply with the Bank Secrecy Act (BSA) and other relevant regulations; attend required training

Promote a culture of ethics, integrity, and member service throughout the department

Qualification

Collections managementRegulatory complianceLeadership skillsCredit union experienceProcess improvementAnalytical skillsCoaching skillsTeam-building skillsProfessionalismComfort with legal counselProficiency with reporting toolsInterpersonal skillsCommunication skillsIntegrityDecision-making skills

Required

5+ years of progressive collections, credit, or lending experience, including 2+ years in a supervisory role

Strong leadership, analytical, and decision‑making skills

Excellent communication and interpersonal skills for interacting with staff, management, regulators, and members

High level of integrity, professionalism, and discretion

Demonstrated ability to manage process improvements

Comfort working with legal counsel and external auditors

Strong coaching and team‑building skills

Proficiency with reporting tools and core processing systems

Preferred

Bachelor's degree in Business, Finance, or related field preferred

Thorough knowledge of federal and state collection regulations (FDCPA, NCUA, TILA, ECOA, BSA, FCRA)

Experience working in a credit union environment

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (94)

2023 (66)

2022 (115)

2021 (121)

2020 (73)