Fitt Insider ยท 2 days ago
General Manager - Luxury Wellness Club
West Hollywood, CA 
Full-time
Onsite
Director/Executive
6+ years expFitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. They are seeking a General Manager for a luxury social wellness club focused on holistic health and community, responsible for driving revenue performance and stabilizing operations while setting high standards for luxury hospitality.
Health Wellness & Fitness
Responsibilities
Serve as the visible, consistent leader on the floor during operating hours, including weekends and peak business periods
Model calm, professional leadership in high-pressure or disrupted environments
Set and enforce clear expectations around attendance, punctuality, performance, and conduct
Address issues directly and promptly, balancing support with accountability
Maintain clear leadership boundaries and decision-making authority
Ensure consistent standards and expectations across all shifts and team members
Own daily, weekly, and monthly revenue performance for the club
Actively manage and understand:
Daily break-even targets
Service utilization and provider productivity
Membership acquisition, retention, and conversion
Coach wellness providers and front-of-house teams on consultative, education-first selling aligned with our standards
Use data (Zenoti and other tools) to identify performance gaps and implement corrective action
Partner with senior leadership to execute focused sales, utilization, and growth strategies necessary for club sustainability
This role requires comfort with sales leadership. The GM is expected to drive the business forward, not simply maintain operations
Recruit, onboard, and retain high-performing team members aligned with our standards
Build and maintain a reliable leadership bench to reduce operational fragility and single-point dependency
Deliver consistent coaching and feedback through structured check-ins and real-time, on-floor guidance
Conduct difficult performance conversations clearly, professionally, and promptly
Build a team culture rooted in reliability, professionalism, ownership, and shared accountability
Ensure training is executed consistently and does not rely on informal or single-person ownership
Own scheduling, coverage planning, and real-time coverage decisions
Serve as the final point of accountability for resolving staffing gaps during operating hours
Make sure accurate timekeeping, payroll inputs, commissions, and bonus tracking
Maintain operational excellence across cleanliness, inventory, equipment, and safety standards
Make sure compliance with all local, state, and federal labor and safety regulations
Lead daily huddles and structured team meetings with clear agendas and follow-through
Lead monthly all hands
Communicate expectations consistently, clearly, and transparently
Escalate issues appropriately and avoid triangulation or informal workarounds
Maintain strong alignment with senior leadership during periods of growth, change, or pressure
Qualification
Required
6+ years of management experience in hospitality, wellness, fitness, luxury service, or private club environments
Demonstrated track record of driving revenue, sales, or membership growth
Background in luxury hospitality, premium fitness/wellness, or high-touch service environments strongly preferred
Comfortable leading predominantly part-time teams with high accountability standards
Strong emotional regulation and decision-making under pressure
Direct communicator who does not avoid difficult conversations
Operationally disciplined, detail-oriented, and execution-focused
Tech-savvy with experience using CRM, scheduling, and reporting tools
Flexible schedule, including evenings, weekends, and holidays
Preferred
Background in luxury hospitality, premium fitness/wellness, or high-touch service environments strongly preferred
Company
Fitt Insider
Combining insights, expertise, and access, we equip leaders with the knowledge and network to succeed.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Vennare
Founder
Company data provided by crunchbase