loanDepot · 1 day ago
Customer Advocate Representative
United States
Full-time
Remote
Entry, Mid Level
$16.35/hr - $29.09/hr
2+ years exploanDepot is a digital commerce company committed to serving its customers throughout the home ownership journey. The Customer Advocate Representative is responsible for handling inbound and outbound calls in a customer-facing role, assisting borrowers in default with Loss Mitigation alternatives and resolving servicing issues.
BankingFinanceFinancial ServicesMortgageReal Estate
Responsibilities
Acts as the SPOC and maintains relationship with borrower until hardship and delinquency status is overcome from day 60+
Liaises between the customer and Loss Mitigation. Utilizes strong phone and customer service skills along with general understanding of Loss Mitigation to communicate with customer
Fully understand all GSE, HUD/VA/USDA guidelines for retention and disposition options
Manages a portfolio size of 200 loans + by meeting all investor and company guidelines
Responsible for reviewing and collecting missing documents on incomplete workout packages within strict timelines
Works directly with delinquent borrowers to resolve past due delinquency; negotiates reasonable payment arrangements and/or extended repayment plans; collects on past due loans
Discusses appropriate foreclosure alternative by providing detailed requirements for package submissions and timeframe of the review process
Qualification
Required
Minimum 2 years of SPOC Loan Servicing experience required
Experience working in a Contact Center environment and ability to navigate an inbound/outbound dialer
Ability to pass the Nationwide Mortgage Licensing System (NMLS) exam; all incumbents must be licensed in every state they conduct business in
High School Degree or equivalent required
Excellent written and verbal communication
Preferred
Loss Mitigation experience
Black Knight MSP or DOS experience
Bachelor's Degree
Spanish speaking
Benefits
Competitive compensation package based on experience and skill set.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Company
loanDepot
loanDepot is an independent retail mortgage lender that provides residential loans, refinance loans, and personal loan products nationwide.
1001-5000 employees
H1B Sponsorship
loanDepot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (7)
2023 (20)
2022 (49)
2021 (39)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$831.95MKey Investors
Parthenon Capital Partners
2025-08-19Post Ipo Debt· $150M
2025-06-02Post Ipo Debt· $200M
2024-09-30Post Ipo Debt· $300M
Leadership Team
David Smith
VP of National VA Lending
Jeffrey Wilkish
Regional Vice President
Recent News
2026-01-07
2025-11-08
2025-11-07
Company data provided by crunchbase