Ponte Vedra Inn & Club · 1 day ago
FRONT OFFICE MANAGER
Ponte Vedra Beach, FL
Full-time
Onsite
Mid, Senior Level
2+ years expPonte Vedra Inn & Club is one of the premier places to work in Northeast Florida, known for its 5 Diamond Certified Service. They are seeking a Front Office Manager to assist the Director of Resort Operations by focusing on front desk, reservations, and guest engagement while ensuring a safe work environment for both guests and staff.
Hospitality
Responsibilities
Must be able to work a flexible schedule, to include weekends and holidays, if required
Arrive to work on time, consistently
Upon entering the property, arrive in proper attire, crisp, clean and in good repair
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Maximizing the potential profit of the front office functions
Prepare reports and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the hotel. Reports will include:
Occupancy forecasts
Reservations
Expected arrivals
Departures
VIP’s
Maintain effective communication of room status and future room status
Respond to individual guests’ needs as they occur
Interfacing of department and self with other departments of hotel to insure a harmonious working relationship
Provide each shift with a complete and up-to-date log book of the daily activities
Assess and review the job performance of subordinates following Human Resource procedures
Orientation and training of all front office agents as needed, for new procedures, policies, etc
Participating in hotel’s Manager On Duty, emergency and loss prevention guidelines
Communicating with management through a daily log
Monitor and maintain proper rates and information in resort’s e-commerce web site. Assist in development of internet marketing
Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner
Assist the Director of Resort Operations in the development and monitoring of the efficient operation of the computerized Reservation, PBX, and Front Office system. Ensure that individual reservation requests are handled promptly and courteously
Expedite guest inquiries, requests, and complaints
Ensure a high standard of appearance and politeness among guest contact personnel
Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club
Protect the Club’s assets, reputation, and Five-Diamond positioning by controlling costs while preserving service excellence
Perform additional leadership responsibilities as assigned in support of operational excellence and luxury service delivery
Perform and follow up on any other duties as assigned by the Director of Resort Operations
Qualification
Required
High school diploma or appropriate work experience required
Minimum of two (2) years of hotel or resort leadership experience required, including experience within a Forbes Travel Guide and/or AAA Four Diamond/Five Diamond–rated property
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Demonstrated leadership knowledge with a strong operational understanding of bell services, concierge, reservations, and front desk operations
Must possess a clear understanding of how each function contributes to the overall guest experience and how to lead, support, and align these teams to deliver consistent, luxury-level service standards
Must be able to work outside in all weather conditions, assisting guests
Must be able to remove luggage from vehicles and carry up to 50 pounds upstairs to guest's rooms
Valid driver's license required
Must be a very hands-on leader and manager
Must be able to work a flexible schedule, to include weekends and holidays, if required
Arrive to work on time, consistently
Upon entering the property, arrive in proper attire, crisp, clean and in good repair
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, safety courses; attend office and departmental meetings
Conduct meetings as needed
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Maximizing the potential profit of the front office functions
Prepare reports and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the hotel
Maintain effective communication of room status and future room status
Respond to individual guests' needs as they occur
Interfacing of department and self with other departments of hotel to insure a harmonious working relationship
Provide each shift with a complete and up-to-date log book of the daily activities
Assess and review the job performance of subordinates following Human Resource procedures
Orientation and training of all front office agents as needed, for new procedures, policies, etc
Participating in hotel's Manager On Duty, emergency and loss prevention guidelines
Communicating with management through a daily log
Monitor and maintain proper rates and information in resort's e-commerce web site
Assist in development of internet marketing
Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner
Assist the Director of Resort Operations in the development and monitoring of the efficient operation of the computerized Reservation, PBX, and Front Office system
Ensure that individual reservation requests are handled promptly and courteously
Expedite guest inquiries, requests, and complaints
Ensure a high standard of appearance and politeness among guest contact personnel
Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club
Protect the Club's assets, reputation, and Five-Diamond positioning by controlling costs while preserving service excellence
Perform additional leadership responsibilities as assigned in support of operational excellence and luxury service delivery
Perform and follow up on any other duties as assigned by the Director of Resort Operations
Preferred
College graduate preferred
Prior exposure to luxury service standards, guest engagement expectations, and quality assurance processes associated with Forbes and AAA environments is strongly preferred
Benefits
Dry Cleaning/Laundry
Free Parking
Employee Café
Employee Funded 401K
Company
Ponte Vedra Inn & Club
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase