Alpha Consulting Corp. ยท 2 days ago
Help Desk Support - Sr
Richmond, VA
Full-time
Hybrid
Senior Level
5+ years expAlpha Consulting Corp. is seeking a Senior Help Desk Support professional to join their team. The role involves providing top-notch customer support, resolving end user issues through remote access, and utilizing ServiceNow for ticket management.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the *** Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
Qualification
Required
5+ years of Technical Support experience
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. ServiceNow)
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
H1B Sponsorship
Alpha Consulting Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase