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NTT Global Data Centers · 1 day ago

Client Delivery Manager

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $141K/yr

2+ years exp

NTT Global Data Centers is a leader in business and technology services, known for its technical excellence and commitment to innovation. The Client Delivery Manager will be responsible for ensuring on-time delivery and high-quality execution of client requirements while maintaining strong relationships with clients and internal stakeholders.

Information Technology & Services

Responsibilities

Coordination of contractual requirements and the services and deliveries to be provided with customer management and the departments

Planning and implementation of customer projects involving all necessary stakeholders and coordination of interfaces

Monitoring deadlines, milestones, dependencies, and risks- General project reporting and timely escalation to management

Tracking of risks and development of measures for risk mitigation

Planning and conducting cross-disciplinary coordination, quality gates workshops, and supporting project participants to achieve project goals- Assistance in project planning (definition and coordination of project goals, resource/time/effort budgeting, planning of work packages)

Definition of project workflow and project process organizations, planning and conducting the project kickoff with the involved departments

Operational support in (sub-)projects by performing PM tasks (e.g. moderation of workshops)

Continuous development of project methodology within the team and optimization of processes and tools for comprehensive project management

Qualification

PMP CertificationClient Relationship ManagementProject ManagementData Center KnowledgeAnalytical SkillsMS Office ProficiencyNegotiation SkillsCustomer Centric MentalityStakeholder ManagementIndependenceOrganizational SkillsTeam SpiritInitiative

Required

Demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards, with contractual agreements and compliance requirements as well as monitoring contract performance

Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity infrastructure, as well as product knowledge (racks, networking, data center and IT-related services, etc.)

Strong analytical skills

Negotiation-level proficiency in English, both written and spoken

Ensure discretion and professional handling of highly sensitive customer information

Very good knowledge of handling IT devices and software systems, including very good knowledge of MS Office

Excellent organizational and project management skills

Customer Centric Mentality

High competence in dealing with internal and external stakeholders

Reliability, sense of accountability, and team spirit

Strong customer and results orientation, a self-structured working style, ability to delegate, and communicate at all matrix levels

A high degree of independence and initiative

University degree or equivalent qualification, preferably in business administration, engineering, computer science, or comparable professional experience

At least 2-5 years of relevant professional experience and proven successes in project management in (national and international) data center environments