Smilow Cancer Hospital · 2 weeks ago
-DH Office Specialist
Guilford, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSmilow Cancer Hospital is dedicated to providing exceptional patient care and support. The Digestive Health Office Specialist is responsible for managing complex scheduling and patient information in the outpatient service area, ensuring effective communication between patients and healthcare providers while maintaining high standards of service excellence.
Hospital & Health Care
Responsibilities
Patient Throughput: Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting
Accurately schedules patient follow-up physician appointments in the appropriate scheduling system using guidelines and requirements identified within the system
Insurance: Demonstrates a solid understanding of the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account
Exhibits a comprehensive understanding of the online eligibility and insurance website systems including understanding patient's eligibility, determining benefits and co-pay amount due. Documents appropriate computer system according to departmental policies
Complex Appointment Scheduling: Coordinates and supports tasks related to patient appointment scheduling
Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types
Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in the other outpatient service department and routinely provides coverage as necessary to maintain skill sets
Independently optimizes time related to patient appointment scheduling
Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior
Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior
Template Management - Addendum: Works with the clinical staff to maintain Epic Templates for various locations
Meets with clinical team to plan and create scheduling templates for various disciplines in the Epic System
Performs other duties as assigned by Management
As needed, reviews and updates all training materials and provides training to other staff members
Qualification
Required
High school diploma or GED required
Two (2) to three (3) years' work experience in a customer service environment preferably in hospital/physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements
Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families
Must be able to multitask and reprioritize in response to fluctuations in volume
Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs
Excellent investigative, critical thinking and problem solving skills
Intermediate computer skills and the ability to adapt to various programs/systems
Demonstrated proficiency in understanding registration work queues that affect workflow
Must be able to provide training or in-service to other staff and areas within the department and Hospital
Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines
Preferred
Associate degree preferred
Experience in a customer service environment preferably in hospital/physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements preferred
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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