Independence Pet Holdings · 1 day ago
Sr. Technology Program Manager, Global Transformation
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expIndependence Pet Holdings (IPH) is undertaking a multi-year enterprise transformation to modernize its insurance technology ecosystem. The Sr. Technology Program Manager, Global Transformation will lead the coordinated delivery of this initiative, overseeing modernization across various insurance operations and ensuring alignment with global teams.
Insurance
Hiring Manager
Mario Guerra
Responsibilities
Lead coordinated program delivery for IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams
Direct a portfolio of project managers delivering modernization of policy administration, product configuration, billing, rating, claims, underwriting, and digital customer journeys
Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams
Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams
Oversee the integrated transformation roadmap across applications, integrations, data, security, infrastructure, and customer-facing channels
Ensure transformation delivery aligns with insurance operating models, including regulatory constraints, MGA workflows, rating constructs, and claims processing models
Oversee vendor SOWs, contractual compliance, financials, and delivery quality with Capgemini, Hexaware, Microsoft, and other partners
Collaborate with Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity
Drive program-level risk, issue, and change management with strong controls and timely escalation
Build and maintain executive dashboards, OKRs, and KPIs for leadership reporting across business and technology governance bodies
Contribute to maturing PMO governance, frameworks, templates, and intake processes that support consistent delivery across IPH and JAB partner organizations
Coordinate with JAB Pet Services peers in the UK and Europe to align technology roadmaps, delivery governance, and shared best practices
Qualification
Required
12+ years of technology program management experience, including 5+ years leading large insurance or financial services transformation programs
Demonstrated leadership managing major global system integrators (e.g., Capgemini, PwC, Microsoft, etc.), with accountability for delivery outcomes, contractual compliance, and cross-partner integration
Deep understanding of insurance value streams, including quote & bind, policy lifecycle, billing & payments, rating engines, underwriting, claims adjudication, and agent/customer servicing
Demonstrated success managing multi-vendor, multi-MGA, global delivery programs with budgets exceeding $20M
Strong experience with core insurance platform implementations (EIS, Guidewire, Duck Creek, Majesco, Socotra, or similar)
Proficiency in Scaled Agile (SAFe) with experience coordinating across ARTs, trains, or large solution constructs
Expertise in technology delivery governance, cross-functional dependency management, and enterprise program planning
Strong business and technical acumen, with the ability to align complex insurance workflows with technology solutions
Strong financial and contractual oversight skills for major SOW-driven vendor ecosystems
Excellent communication and leadership skills, with the ability to influence senior executives and cross-functional stakeholders
Experience operating across global, matrixed environments
Bachelor's degree in Information Technology, Computer Science, or related field
Preferred
SAFe, PMP, or PgMP certification
Direct experience implementing EIS or other core insurance platforms within an MGA or multi-brand environment
Experience establishing or maturing a global TPMO or transformation office
Master's degree in Business, Technology Management, or related field
Company
Independence Pet Holdings
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase