Apply on Employer Site

Smilow Cancer Hospital · 2 days ago

BA - Per Diem/Evenings

Bridgeport, CT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Smilow Cancer Hospital is committed to providing quality medical care centered on the patient's specific needs. The Business Associate collaborates with the patient care team to achieve service excellence and ensure effective operations within the facility, while demonstrating exemplary customer service skills and maintaining patient confidentiality.

Hospital & Health Care

Responsibilities

Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service excellence pledge

Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom

Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate

Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff

Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations

Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times

Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems

Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers

Qualification

Customer service skillsTechnical expertiseOrganizational skillsInterpersonal skillsMultitaskingComputer proficiencyKeyboarding skillsCaring attitudeTime management

Required

High school diploma or equivalent

Minimum of 6 months work experience, preferably in a healthcare setting

Excellent communications, interpersonal, organizational skills

Ability to multitask and manage time effectively

Ability to read computer screens, forms and other documents and follow written and oral instructions

Ability to write clearly and legibly

Demonstrated competency with computers and keyboarding skills

Ability to work in a fast-paced, changing environment

Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills

Possess the ability to maintain composure in stressful situations

Demonstrate a caring, positive attitude towards patients and families

Ability to lift a minimum of 40 pounds

Consistent use of body mechanics

Work involves sitting in a chair for long periods of time, stands and walks through department or facility as required