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McLane Company, Inc. · 1 day ago

Field IT Support Technician

Miami-FTL Area

Full-time

Hybrid

Mid Level

3+ years exp

McLane Company, Inc. is a team-oriented company promoting earning, learning, and a great life. They are seeking a Field IT Support Technician to provide systems analysis, support, and installation of hardware and software, ensuring the technical functionality of their operations at McLane DC.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes

Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers

Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office

Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams

Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams

Resolve label printer issues

Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team

Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures

Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division

Follow detailed instructions for adding devices to the wireless network

Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing

Consult with end users and management teams to determine hardware, software or system functional specifications

Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues

Collaborate with Home Office Network Team to maintain a stable network environment

Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor

Work with security camera vendor for installation and maintenance

Collaborate with onsite People Department for changes to access groups and levels within the badge access system

Perform hardware and software inventories

Provide written and verbal communication to business and IT management on the resolution of technical issues

Update all divisional issues in JIRA

Establish and maintain communication with the customer and management teams

Assist the center with the creation of the Automation Systems restoration plan

Monitor and communicate accurate downtime the division is experiencing during an outage

Qualification

Windows environment experienceCisco networking knowledgeNetwork patch cable makingTechnical support skillsCommunication skills

Required

Minimum 3 years experience in IT in a Windows environment

Knowledge of Cisco networking language and equipment

Ability to make a network patch cable from instructions provided

Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem

Benefits

Company paid life and AD&D insurance

Employee Assistance Program (EAP)

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

401(k) Profit Sharing Plan after 90 days

Paid holidays

Vacation time

Parental leave

Tuition assistance

And more!

Company

McLane Company, Inc.

Glassdoor3.2

McLane Company, Inc.

Founded in 1894

Temple, Texas, US

10001+ employees

http://www.mclaneco.com

H1B Sponsorship

McLane Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (9)

2023 (8)

2022 (8)

2021 (2)

2020 (1)