Icahn School of Medicine at Mount Sinai ยท 1 day ago
Service Management Coordinator -Selikoff Centers for Occupatinal Health
NYC Metro Area
Full-time
Onsite
Mid Level
$66K/yr - $70K/yr
3+ years expIcahn School of Medicine at Mount Sinai is a leading academic medical institution committed to delivering outstanding patient care. The Services Management Coordinator plays a crucial role in coordinating patient care activities and ensuring effective communication between patients and healthcare providers.
Hospital & Health Care
Responsibilities
Plays a lead role in the navigation of care and ensures that patients understand their overall program benefits as well as what they can expect the program to provide. This may include but is not limited to: liaison with Physicians, Patients education
Sets goals with patient and care team to coordinate care, documents goal in program dashboard/calendar tool. Follow ups to be tracked include visit status reminders, scheduled follow up and specialty appointments, authorization submitted for review
Ensures that all orders placed by the providers (internal and external) are authorized after confirming the service falls under the patients covered services
Services as the primary point of contact to education patients pharmacy benefits, and assist with obtaining prior authorizations when applicable. This may include: Submitting refill request/confirm patients preferred pharmacies; verify coverage
Organizes correspondence and future program plans for the patient based on program interactions in the electronic medical record as well as in the program benefits systems. This involves ensuring that a plan is made with next steps in the process
Offers extensive patient navigation between program visits and other encounters. This includes detailed discussion with the patient to review next steps and resources, facilitation of patient concerns review, questions or concerns related to coverage
Educates and communicates closely with the patients to ensure they have a full understanding of the benefits offered by the program. Patient education provided on all relevant program benefits
Provides recommendations for process improvement and services improvement aimed at improving patient experience, and participates in ongoing pilot programs to improve patient engagement
Additional duties as assigned
Qualification
Required
3 years of experience in healthcare/customer service or relevant experience
Bachelors degree or equivalent experience
Company
Icahn School of Medicine at Mount Sinai
The Icahn School of Medicine at Mount Sinai is an international leader in medical and scientific training, biomedical research, and patient care.
1001-5000 employees
H1B Sponsorship
Icahn School of Medicine at Mount Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (285)
2024 (298)
2023 (324)
2022 (294)
2021 (276)
2020 (305)
Funding
Current Stage
Late StageLeadership Team
Charles Powell MD MBA
System Chief, Division of Pulmonary, Critical Care & Sleep Medicine | CEO Respiratory Institute
Angela J. Lamb, MD
Chief Technology Officer, Department of Dermatology
Recent News
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2023-11-17
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