Conduktor · 1 day ago
Technical Support Engineer
NYC Metro Area
Full-time
Hybrid
Mid LevelConduktor is a company focused on delivering exceptional customer support through their platform. As a Technical Support Engineer, you will troubleshoot and resolve technical issues for customers, work with internal teams to improve support processes, and contribute to strategic enhancements of support tools.
ComputerInformation TechnologyInternetSoftware
Hiring Manager
Brittney Hancock
Responsibilities
Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary
Implementing fixes for issues, working alongside product engineering where necessary
Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems
Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements
Meeting and exceeding key performance metrics, including response times and customer satisfaction scores
Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience
Qualification
Required
Proven experience in a technical support role, in a start-up or scale-up environment
Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Comfortable working in a fast-growing startup environment where adaptability and initiative are key
A customer-first mindset with a passion for delivering exceptional support experiences
Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary
Implementing fixes for issues, working alongside product engineering where necessary
Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems
Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements
Meeting and exceeding key performance metrics, including response times and customer satisfaction scores
Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience
Preferred
Working knowledge in one or more of these areas: Apache Kafka, distributed systems, or modern data streaming technologies
Administering and troubleshooting Kubernetes environments
Coding in one or more JVM language (e.g. Java, Scala)
Benefits
Stock options
15 days PTO + public holidays
Top-tier private health insurance package
Learning and development allowance
Employee referral program
ClassPass membership
Company-wide events and team socials
Gifts at tenure milestones
Our office is dog friendly!
Company
Conduktor
Conduktor is a unifying layer that moves, protects and accelerates the utilization of all operational data
Founded in 2020
51-200 employees
H1B Sponsorship
Conduktor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$52MKey Investors
RTP GlobalAccelFrontline Ventures
2024-11-12Series B· $30M
2021-11-22Series A· $20M
2021-03-01Seed· $2M
Recent News
2025-12-03
2024-11-20
2024-11-20
Company data provided by crunchbase