Technical Support Engineer jobs in United States
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Conduktor · 10 hours ago

Technical Support Engineer

positionNYC Metro Area
timeFull-time
remoteHybrid
seniorityMid Level

Conduktor is a company focused on providing exceptional customer support through technical solutions. As a Technical Support Engineer, you will troubleshoot and resolve customer issues while collaborating with internal teams to enhance support processes and tools.

ComputerInformation TechnologyInternetSoftware
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H1B Sponsor Likelynote
Hiring Manager
Brittney Hancock
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Responsibilities

Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary
Implementing fixes for issues, working alongside product engineering where necessary
Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems
Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements
Meeting and exceeding key performance metrics, including response times and customer satisfaction scores
Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience

Qualification

Technical support experienceTroubleshooting skillsApache KafkaKubernetesJVM languagesCommunication skillsCustomer-first mindsetAdaptability

Required

Proven experience in a technical support role, in a start-up or scale-up environment
Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Comfortable working in a fast-growing startup environment where adaptability and initiative are key
A customer-first mindset with a passion for delivering exceptional support experiences

Preferred

Working knowledge in one or more of these areas: Apache Kafka, distributed systems, or modern data streaming technologies
Administering and troubleshooting Kubernetes environments
Coding in one or more JVM language (e.g. Java, Scala)

Benefits

Stock options
Unlimited PTO + public holidays
Top-tier health, dental and vision insurance package
Learning and development allowance
Employee referral program
ClassPass membership
Company-wide events and team socials
Gifts at tenure milestones
Our office is dog friendly!

Company

Conduktor

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Conduktor is a unifying layer that moves, protects and accelerates the utilization of all operational data
dateFounded in 2020
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.conduktor.io

H1B Sponsorship

Conduktor has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$52M
Key Investors
RTP GlobalAccelFrontline Ventures
2024-11-12Series B· $30M
2021-11-22Series A· $20M
2021-03-01Seed· $2M

Recent News

Accel
Accel Portfolio - Conduktor.
2025-12-03
FinSMEs
Conduktor Closes $30M Series B Funding
2024-11-20
SuperbCrew
Conduktor Leads The Way In Real-Time Data Management With $30M Series B Funding
2024-11-20
Company data provided by crunchbase