Upfluence · 1 day ago
Customer Expansion Partner
United States
Full-time
Remote
Mid LevelUpfluence is a company that helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. As a Customer Expansion Partner, you will be responsible for driving the strategic growth and retention of the client base, evaluating existing accounts, and identifying opportunities for upsells and cross-sells.
AdvertisingContentContent MarketingDigital MarketingSaaSSocial Media MarketingSoftware
Responsibilities
Account Growth: Analyze customer accounts to identify opportunities for expansion and improvement. Develop and execute strategies for upsells, cross-sells, and account retention
Relationship Management: Build and nurture strong client relationships, providing strategic advice and consistent support
Retention Strategy: Proactively address issues, implement solutions, and collaborate with internal teams to minimize churn
Customer Advocacy: Serve as the customer’s voice within Upfluence, sharing feedback to influence product improvements and enhance the overall experience
Data-Driven Insights: Monitor and report on account performance metrics, using data to inform strategies and optimize results
Qualification
Required
A customer-first mindset with a proven ability to align business strategy to client needs
Outstanding verbal and written communication skills in English, with the ability to engage diverse audiences
Experience in account management, customer success, or sales, with a track record of achieving retention or sales goals
Strategic and creative thinking to uncover growth opportunities and address challenges
Proficiency with CRM tools and data analysis for decision-making and strategy development
Strong collaboration skills to work effectively across sales, marketing, and product teams
Benefits
Extensive onboarding and ongoing training to set you up for success
Clear career path with real opportunities for advancement
Comprehensive compensation package, including stock options
Full benefits, including tiered health insurance plans, dental, and vision coverage
3–4 weeks of vacation, plus paid company holidays
1 week of discretionary sick leave
Hybrid work structure (split between home and office)
A diverse, international team that values collaboration
An entrepreneurial, fast-paced environment with room to grow and make an impact
Company
Upfluence
Upfluence is a smarter influencer marketing platform that helps brands and agencies scaling influencer marketing worldwide.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.94MKey Investors
Isai
2018-09-03Series A· $3.6M
2015-02-25Seed· $0.34M
Leadership Team
Kevin Creusy
Co-CEO
Vivien Garnès
Co-Founder & Co-CEO
Recent News
EIN Presswire
2025-11-07
Company data provided by crunchbase