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First Tek, Inc. · 1 month ago

Telecommunications Support Specialist 2

Vancouver, WA

Full-time

Onsite

Mid, Senior Level

5+ years exp

First Tek, Inc. is seeking a Telecommunications Support Specialist 2 to coordinate efforts in installing, operating, and maintaining telecommunications equipment and services. The role involves troubleshooting, managing VoIP systems, and providing support for telecommunications infrastructure and services.

Information TechnologyStaffing Agency

Responsibilities

Coordinate efforts to install, operate, troubleshoot, maintain, and manage telecommunications equipment and/or services

Operate and maintain, VoIP, Voicemail, Audio/Video Conference systems, paging, and call accounting system(s)

Use scripts in communications programs and databases to streamline database imports and exports from Unified Communication Systems (VoIP), s and ancillary equipment associated with large scale moves, ads, and changes

Perform tasks in an enterprise ticket tracking or scheduling system including:

Responding to client request services in a centralized IT Service Management (ITSM) ticketing and Workflow platforms

Using the ITSM to schedule system changes, including providing appropriate documentation

Delivering telecommunications devices and services; updating BPA telephony systems

Coordinate with other service groups to perform moves, additions, and changes to telecommunications infrastructure

Work with Client Support and vendors to perform research, testing, evaluation, and assist with the implementation of telecommunications products and services

Analyze and process requests for services and equipment, assisting clients in obtaining a cost-effective and efficient solution to meet their needs

Perform telecom maintenance which includes:

Cleaning, changing, telephone sets

Programming telecom systems, installing wiring, and updating documentation with Telephone and Video installations

Scheduling, changing, and troubleshooting voice and video conferences. Troubleshooting voice analog lines, T-1's, trunking, conference bridges, and other voice and video equipment

Maintain database applications for special functions such as NICE, Avtec, Microcall and Paging systems as backup

Provide rotational on-call and backup support for existing systems and functions; expected less than 5 weeks per year. Location for on-call and backup support may be at BPA facilities or off-site

Identify and analyze potential problem areas

Provide recommendations/approaches for resolving to the BPA Team Lead/BPA Manager for review and approval

Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes

Qualification

Cisco VoIP systemsCisco Call Manager 12.xTelecommunications supportTelecommunications wiring practicesMicrosoft Server knowledgeBasic Telecom CertificationsCisco UC CertificationsInformacast experience

Required

High School Diploma or GED is required

5 years of experience is required with an applicable Bachelor's Degree

7 years of experience is required with an applicable Associate's Degree

9 years of experience is required without a degree, or applicable degree

Experience must include direct work experience providing telecommunications support in an Enterprise IT environment

Experience working for telephone companies or businesses with large telephone systems, preferably Cisco VoIP systems

Knowledge of telecommunications wiring practices and standards

Cisco Call Manager 12.x or higher and Unity experience

Preferred

Associate's or Bachelor's Degree in Information Technology or a related telecommunications field is preferred

Basic Telecom / Computer Operations Certifications

Cisco UC Certifications

Informacast experience

Microsoft Server knowledge/skill

Company

First Tek, Inc.

To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.

Founded in 2001

Piscataway, New Jersey, USA

1001-5000 employees