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Piper Companies · 1 day ago

Director of Pre-Sales

Tysons Corner, VA

Full-time

Onsite

Director/Executive

$180K/yr - $200K/yr

8+ years exp

Piper Companies is seeking a Director of Pre-Sales to join a global counter-drone technology company based in Tysons, VA. The Director of Pre-Sales will transform the customer experience into a cohesive, high-value strategic partnership, driving adoption, retention, and growth across the full portfolio.

Management Consulting

Growth Opportunities

Responsibilities

Serves as the definitive Voice of the Customer, distilling insights from across the portfolio to shape executive strategy, influence product roadmaps, and enhance service offerings

Leads the development of a Customer Engagement Center of Excellence, creating standardized playbooks for key touchpoints such as onboarding, QBRs, and health scoring—while maintaining flexibility to accommodate product-specific needs

Leads, mentors, and scales high-performing teams across Program Management, Technical Field Support, Training, and Customer Success Operations

Design and oversee comprehensive training and enablement programs that address high cognitive demands and foster deep subject matter expertise across teams

Drive cross-functional collaboration by aligning product, sales, support, and marketing teams to eliminate silos and enhance customer outcomes

Collaborates closely with Product teams to deliver aggregated customer insights that prioritize integration enhancements and address critical pain points

Establishes defined SLAs and streamlined communication pathways with Support and Engineering teams to reduce internal friction and ensure a smooth, responsive support experience for customers

Qualification

Customer Success LeadershipTechnical Field SupportRFNetworkingProgram ManagementTrainingEnablementTeam ScalingCross-functional CollaborationCustomer EngagementPerformance ManagementCustomer SatisfactionStrategic PartnershipsVoice of the Customer

Required

8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role

Proven experience leading Customer Success functions within complex, multi-product or multi-disciplinary organizations

Strong technical foundation in RF and Networking, with hands-on experience in both hardware and software environments

Track record of successfully building and scaling teams, including hiring, onboarding, training, and managing performance

Commercially savvy, with a history of owning and influencing key business metrics such as ARR, churn, and customer satisfaction