RED Global · 1 day ago
Call Center Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
0+ years expRED Global is looking for a Call Center/Customer Service Rep for a 1 year/REMOTE role with one of our biggest global clients. The main function of this role is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Human ResourcesStaffing AgencyVenture Capital
Hiring Manager
Maribella Rivera
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Qualification
Required
0-2 years customer service related experience required
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software
Preferred
High school diploma or GED preferred
Company
RED Global
25 years of tech recruitment! RED Global is one of the world’s leading tech recruitment companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-03-27Acquired
Leadership Team
Alan Didlick
Head Of Training And Development (Trainer, Coach)
Recent News
2023-12-26
Company data provided by crunchbase