Women of the Vine & Spirits ยท 1 day ago
Accounts Receivable & Customer Care Rep
Albuquerque, NM
Full-time
Onsite
Entry Level
2+ years expSouthern Glazer's Wine & Spirits is a premier wine and spirits distributor recognized for its commitment to diversity and inclusion. The Accounts Receivable & Customer Care Representative assists customers with inquiries about products and services, processes orders, and resolves account issues.
Food & Beverages
Responsibilities
Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
Answer questions for accounts involved in the accounts receivable process
Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
Assist with research of any missing invoices
Maintain effective and consistent communication with Sales Teams and employees at NCC
Answer general Sales Team questions and resolve issues related to A/R
Provide invoice copies and other document or information requests
Process incoming orders from customers
Answer general order inquiries, providing first level support, and minimizing call transfers
Stay abreast of state-specific alcoholic beverage laws and state listings laws
Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
Perform other job-related duties as assigned
Qualification
Required
High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
Accurate and quick data-entry skills including '10 key-by-touch' proficiency
Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas)
Strong basic math skills and ability to problem solve and think critically and analytically
Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision
Strong written and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels
Strong attention to detail and organizational skills with a proficiency for low data error rates
Travel not expected, but may be required for urgent business needed
Preferred
Extensive experience with AS 400, Salesforce, and SAP preferred
Benefits
Comprehensive medical and prescription drug coverage
Dental and vision plans
Tax-saving Flexible Spending Accounts
Disability coverage
Life insurance plans
401(k) plan
Tuition assistance
Wellness program
Parental leave
Vacation accrual
Paid sick leave
Company
Women of the Vine & Spirits
Women of the Vine & Spirits is the leading membership organization, worldwide, dedicated to boldly pushing the wine, beer and spirits industry toward a more diverse, equitable and inclusive era that empowers all to succeed.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Deborah Brenner
Founder & CEO
Company data provided by crunchbase