Sparkle and Sass Consulting LLC · 2 weeks ago
Director of Client Relations
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$0/yr - $250K/yr
5+ years expSparkle and Sass Consulting LLC is redefining educational experiences for families through innovative learning models. They are seeking a Director of Client Relations who will manage relationships with families, guiding them from inquiry to advocacy while ensuring they feel informed and supported throughout the process.
Human Resources
No H1B
Hiring Manager
Kate Ball
Responsibilities
Owning the parent relationship for Alpha’s Lower Manhattan campus from first inquiry through enrollment, retention, and advocacy
Leading compelling 1:1 conversations and small-group sessions that guide families through complex, multi-meeting decisions
Hosting on-site events that reflect Alpha’s ambition, rigor, and attention to detail
Handling sensitive concerns, confidential issues, and high-expectation feedback with judgment and decisiveness
Turning satisfied families into trusted advocates within Manhattan’s tightly connected networks
Building momentum through presence, credibility, and word-of-mouth
Qualification
Required
5+ years in client-facing roles serving high-net-worth or ultra-high-net-worth families
Demonstrated experience guiding families through multi-step, high-consideration decisions resulting in enrollment, signed commitments, or long-term engagement
Clear outcomes from prior work, including conversion, retention, satisfaction, or referral metrics
Experience independently managing a personal network or pipeline from first conversation through decision
Comfort hosting and coordinating experiences for 25+ high-profile individuals simultaneously
Proven discretion handling sensitive issues, complaints, or confidential matters
Based in NYC (or already working primarily in the city) and willing to be fully on-site
Authorized to work in the U.S. without sponsorship
Company
Sparkle and Sass Consulting LLC
Introducing Sparkle and Sass – Your Partner in elevating People & Culture Management! At Sparkle and Sass, we bring a wealth of global experience in employer branding, talent attraction & development, events organization and engagement to your organization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase