Insight Global · 1 week ago
Senior Communications Engineer
Inver Grove Heights, MN
Contract
Onsite
Senior Level
$65/hr - $75/hrInsight Global is a company focused on providing staffing solutions, and they are seeking a Senior Communications Engineer to lead the migration and support of Microsoft Teams Voice. The role involves managing contact center platforms, engaging with business stakeholders, and maintaining telephony infrastructure.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Lead or assist in migrating legacy telephony systems to Microsoft Teams Voice
Troubleshoot Teams Voice issues including call quality, connectivity, and dial-plan configurations
Collaborate with IT and business units to ensure smooth transition and adoption
Administer and support Five9 or similar CCaaS platforms (e.g., NICE, Genesys, Cisco)
Configure call flows, routing logic, and agent profiles
Monitor system performance and resolve service delivery issues
Meet with stakeholders to understand business needs and translate them into technical requirements
Document workflows and telephony use cases using Visio or similar tools
Maintain and monitor hardware/software for IP telephony systems (e.g., IP-PBX, SIP trunks, POE switches)
Address deficiencies and proactively resolve issues before they impact operations
Use PowerShell and/or Python to automate tasks, generate reports, and streamline operations
Develop scripts for provisioning, monitoring, and troubleshooting
Qualification
Required
Migration and support for Microsoft Teams Voice
Experience with Five9 or similar CCaaS platforms (NICE, Genesys, Cisco)
Deep understanding of telephony service delivery and its alignment with business goals
Ability to design, implement, and maintain telephony infrastructure and solutions
Scripting skills in Python and PowerShell for automation and troubleshooting
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase