Coforge · 1 day ago
Service Desk Team Lead
Charleston, WV
Full-time
Onsite
Mid, Senior Level
3+ years expCoforge is hiring for a Service Desk Team Lead to ensure exceptional customer service within IT support. The role involves managing call logs, participating in knowledge sharing, and maintaining IT Service Desk processes while providing desktop support in the healthcare industry.
Artificial Intelligence (AI)Software
Hiring Manager
Soni Pant
Responsibilities
To ensure all calls are updated and resolved within SLA targets
To endeavor to provide an Above Customer Expectation Service Undertake first line resolution activities Participate in on-going review and maintenance of the IT Service Desk processes
Need Desktop support in healthcare industry
To take part in knowledge sharing activities to include both business and technical knowledge sharing
Call Management: - Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk Capture detail & correct information pertaining to all inbound calls
Shift Rotation: - To take part in a shift rotation to ensure that adequate cover is provided 7 days per week including weekends and bank holidays
Communication: - Writes and speaks fluently on all aspects of work and communicates effectively Actively communicate and seek feedback from colleagues and customers
Be proactive in working with others to improve IT Service
Desk customer experience General: - Undertakes any necessary training associated with the duties of the post and participates in training and development procedures Maintains confidentiality and observes data protection guidelines
Carries out any other reasonable duties in line with their capability
ITSM process + Tools: - Understanding of ITSM process Understanding of Ops Ram and Service Now Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc
Qualification
Required
IT Service Desk support
3-5 Years of experience
Desktop support in healthcare industry
Understanding of ITSM process
Understanding of Ops Ram and Service Now
Hands on experience of Active directory, Exchange, O365 (new user ID creation)
3–4-year experience in IT or similar customer support/service delivery role
Excellent customer service skills with a high level of focus on quality
Ability to communicate in a clear and professional manner
Problem solving and analytical skills and ability to work under pressure
Excellent inter-personal skills (verbal and written)
Clear understanding and interest in current and emerging IT technologies
Awareness of the IT industry in general
Understanding and interest in the use of IT within business functions
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Business Standard India
2026-01-05
2026-01-05
2026-01-05
Company data provided by crunchbase