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Texas Department of State Health Services · 2 days ago

Administrative Assistant

McAllen, TX

Full-time

Onsite

Entry Level

$2,694.33/mo - $3,946.25/mo

2+ years exp

Texas Department of State Health Services is committed to hiring skilled individuals who are passionate about public health. The Administrative Assistant II role involves providing complex administrative and technical support for various health programs, maintaining filing systems, and assisting program administrators with customer service and data management tasks.

Health Care

No H1B

Responsibilities

Provides administrative and technical support services for assigned staff related to Social Work, Case Management, CSHCN, THSteps, PCS, and NBS programs

Responsible for the oversight of related program data, processing, and the maintenance of program information systems (TWICES, IBIS)

May develop administrative procedures, standards, and methods; interpret administrative policies; and review and evaluate work content for the purpose of developing effective administrative practices and implementing policies that contribute to the improvement of services provided by the programs

May complete weekly and monthly reports and submit reports by time deadlines

Provide any other support to Social Work, Case Management and THSteps staff

Provides information and referral services to consumers

Assists program manager, supervisors, and case managers in providing technical assistance to service providers, external program customers and internal DSHS programs

May coordinate work with other governmental agencies and private organizations

May interview families to assist with program eligibility functions (CSHCN)

Provides friendly and professional customer service to consumers, program providers, program contractors, and the public in general

May assist in coordinating and conducting health fairs

Effectively communicates program services and/or changes to consumers

Answers program telephone systems and directs customers to appropriate source in a professional and courteous manner

Assists program manager with program needs such as customer service, eligibility functions, health fairs, program surveys, and provider assistance

Responsible for regional program record retention system

Receives, identifies, and labels closed case management, eligibility and PCS files for appropriate record retention and storage

Provides training to field units on record retention policies and procedures, conducting site visits for training, auditing and assisting administrative support staff in field offices as needed

Attends staff meetings and program trainings

Performs other duties as assigned

Assists in responding to public health needs including but not limited to: disease outbreaks, biological, environmental and weather emergencies

Attends educational/training sessions that extend and enhance effective performance, personal and professional growth and trains other personnel as assigned

On an as-needed basis, assists with response and/or recovery efforts based on employee's subject matter expertise and/or experience

Qualification

MS Office SuiteData EntryCustomer ServiceTWICESRecord RetentionPublic SpeakingBilingual (English/Spanish)Organizational SkillsEffective Communication

Required

Must have a valid driver's license in good standing

Must specify minimum 2 years' experience working with MS Office suite, specifically Word and Excel; must specify on application that applicant is able to type a minimum of 60 WPM

Knowledge of efficient and effective office practices and administrative procedures

Knowledge of and understanding of TDSHS confidentiality policy

Knowledge of TDSHS record retention guidelines, policies and procedures

Knowledge of policies and procedures related to Specialized Health & Social Service programs, including CSHCN, CPW, NBS, PCS, and THSteps

Skill in the use of electronic data and word processing equipment and software including CMIS, Windows, Outlook, TWICES, Internet, e-mail, Access, Microsoft Word, PeopleSoft, and Medicaid inquiry (Phoenix)

Skill in typing, filing, planning, organizing, data collection, and reporting

Ability to learn, interpret, and apply complex and frequently changing program rules, policies, and procedures

Ability to communicate effectively verbally, including public speaking, and in writing

Ability to establish and maintain effective working relationships with supervisor, co-workers, clients, and community providers

Ability to interact with the public in a professional manner, in English and in Spanish

Ability to sort, collate, and move boxes of case records weighing up to 35 pounds

Benefits

Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS)