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Quorum Hospitality · 1 day ago

PM Front Desk Agent

Grapevine, TX

Full-time

Onsite

New Grad, Entry Level

Quorum Hospitality is a leading hotel management company that has been delivering value-driven hospitality solutions since 1987. They are seeking a Front Desk Agent to create exceptional guest experiences and deliver top-tier service, managing reservations and inquiries efficiently while ensuring guests feel welcomed and well-cared-for.

HotelLeisureResorts

Growth Opportunities

Responsibilities

Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner

Operation of the telephone switchboard in a courteous manner

Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc

Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel

Follow credit policies

Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates

Obtain all necessary information when taking room reservations and follow rate quoting scenario

Handle check-ins and check-outs in a friendly, efficient, and courteous manner

Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees

Other duties as assigned

Qualification

Customer ServiceWindows Operating SystemsMulti-taskingDetail-orientedProblem-solving

Required

A high school diploma or equivalent is required

Must be proficient with Windows operating systems

A positive and upbeat personality with a desire to deliver outstanding customer service to our guests

Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers

Preferred

Customer Service experience in a hotel or related field preferred

Flexible availability

Benefits

Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.

Holidays & Paid Time Off – Take time to relax and recharge.

401(k) Retirement Plan – Secure your future with our generous company match.

Hotel Travel Discounts at Hilton Family of Brands hotels

Daily Pay – Access your earnings when you need them with this flexible benefit.

Company

Quorum Hospitality

Based in Newport Beach, CA, and Plano, TX, Quorum Hospitality (formally Quorum Hotels & Resorts) is ranked among the nation's leading hotel management companies.

Founded in 1987