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iTech AG · 1 week ago

ServiceNow Product Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

iTech AG is seeking a Product Manager to support their federal client. The role involves creating, implementing, and maintaining the program backlog while collaborating with various stakeholders, utilizing SAFe Agile methodologies, and managing a team of product owners.

Management ConsultingSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Consistently engages and collaborates with architects, the government client, customers, and the backlog team to define and prioritize features, determine the best solution to be implemented, and communicate the path forward

Facilitates and executes backlog refinement sessions with architects and the government client

Serves as the People Manager for 3 of the team product owners where the company's performance review policies will be applied

Supervises 1 of the team product owners to ensure that they are fulfilling their everyday role tasks; provides feedback to their employer on an as needed basis

Active member of the leadership team who collaborates frequently with the other managers with the client and internally to provide backlog updates and to brainstorm and implement process improvements for the program

Engages with the ServiceNow Product Team as needed to gather out of the box requirements and to gain awareness on the product roadmap associated with our program

Prepare all 4 Scrum Teams for the PI Planning event by obtaining approval on all backlog features and assigning them to the teams accordingly

Utilize JIRA and Confluence to effectively manage the backlog items and processes related to product owners and product managers

Responsible for utilizing Jira to extract a backlog export that is due to our government client 2x/week

Attend team iteration reviews to ensure that the planned delivery aligns with the intended customer requirements

Present upcoming features to customers to ensure they are always aware of impacted changes and new enhancements available to them

Facilitate monthly customer and internal intake meetings to discuss and determine if newly submitted intakes should be added and prioritized in our backlog; processes the approved items and meeting notes in Jira and Confluence