Universal Orlando Resort · 1 day ago
Assistant Manager, Park Services - Universal Kids Resort
Frisco, TX
Full-time
Onsite
Entry, Mid Level
2+ years expUniversal Orlando Resort is a leading theme park destination, and they are seeking an Assistant Manager for Park Services at Universal Kids Resort. This role is responsible for overseeing park services operations, providing direction to team members, and ensuring cleanliness and guest satisfaction throughout the resort.
Entertainment
Responsibilities
Manages the daily operation of Park Services within the resort and is accountable for operation including but not limited to Guest/client service, cleanliness, show quality, sustainability, safety, training/development, and finances. Maintains a physical presence in the field on a routine basis to monitor area and team to ensure quality, safety, and service meet standards and are consistently delivered. Searches for ways to improve overall efficiency of operation. Performs the duties of frontline Team Members by assisting with cleaning tasks as necessary to ensure adherence to Universal standards
Oversees resort-wide cleanliness operation and initiatives to ensure they meet Universal, and city of Frisco standards related to the resort perimeter roadways. Approves weekly schedules for distribution to Team Members. Effectively handles and properly reports any incidents, Team Member/ Guest issues and operational deficiencies. Plans for and efficiently executes events and requests made by other departments
Responsible for the hiring, training, coaching, development, and mentoring to all Team Members. Provides timely feedback to Team Members to promote a safe and respectful work environment for other Team Members and Guests. Establishes initiatives and ensures Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Develops and maintains strong work relationships with UKR operational partners to provide operational support
Enforces department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures. Ensures proper training programs are developed, implemented and maintained. Collaborates within and outside of department to maintain the upkeep of all restaurants, attractions, and merchandise locations as well as back of house buildings
Responsible for providing duty manager coverage for an assigned area and/or the park. Duties will include responding to escalated situations and making the proper notifications to UKR leadership. Assists with seasonal initiatives and sustainment efforts as directed
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
2+ years of janitorial, park services, or hospitality experience with 1+ years of supervisory experience is required; or equivalent combination of education and experience
Consistent attendance is a job requirement
Preferred
Bachelor's degree is preferred
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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