Apply on Employer Site

Woods Supermarket · 1 day ago

Operations Support Manager

Stockton, MO

Full-time

Onsite

Mid Level

Woods Supermarkets Inc. is a company that values teamwork and offers opportunities for individuals of all backgrounds. The Operations Support Manager is responsible for managing the front-end operations to maximize sales and ensure efficient customer service while minimizing labor costs.

CommercialE-CommerceFood and Beverage

Responsibilities

To assist the Store Manager in total operations of the store. Will open/close and manage the total store as needed, typically 2 nights weekly

To oversee the writing of the weekly schedule for the entire store. To monitor and react to the labor budget and needs each week on a daily basis

OSM owns the customer service image that our customers have of the store. From the condition of the parking lot, condition of the cleanliness of the store to the service the customers receive throughout the store

OSM is the compliance officer for the store when it comes to AML (Anti-money laundering) compliance. The OSM must make sure the store is following all of the guidelines with money order sales and check cashing

OSM oversees the training of the front end employees to ensure that they have been properly trained

To monitor front-end service and call for additional front-end help and/or open express lanes when necessary

To be observant of security problems and develop methods of prevention (vendor receiving, employee theft, shoplifting)

To maintain a regular cleaning and housekeeping program for the front-end area

To ensure that store opening and closing accounting procedures are followed

To ensure that:

Front-end personnel are aware of new produce items, policies, procedures, rules, etc

Pricing coordinator is notified of all not-in-files and price discrepancies

Change drawers are always locked and replenished when needed

To prevent loss of money and merchandise by insuring that cashiers remove b items from the bottom of the cart, handle products carefully and complete price checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks

To monitor cashier:

Accuracy, speed and productivity

Over & shorts

Courtesy and friendliness

Adherence to dress code

To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a store manager of any potential hazard immediately

To perform miscellaneous tasks assigned by the store manager, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business

Oversee DSD operations, store pricing, and central operations

Manage employee transfers, both store to store and department to department

Monitor and manage weekly receiving reports

Understand receiving operations and be able to receive product

Qualification

Customer serviceBasic mathematicsModerate computer skillsEnglish literacyInterpersonal communicationFront end experienceOpen availability

Required

Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment

A stable work and educational history

Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons

Able to bag customer purchases so that products will stack without damage (spatial relationship)

The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper and forms

Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise

Good interpersonal communications

Open Availability

Moderate computer skills and the ability to manage technology on a screened device