Capital Network Solutions ยท 4 days ago
Help Desk Technician
Sacramento, CA
Full-time
Hybrid
New Grad, Entry LevelCapital Network Solutions, Inc. (CNS) is a leading provider of managed IT services, cybersecurity, and technology consulting in the Sacramento area. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, and ensuring excellent customer support.
Information TechnologyNetwork SecuritySecurity
Hiring Manager
Brian Mayorga
Responsibilities
Providing technical support to clients
Troubleshooting hardware and software issues
Maintaining desktop computers and related peripherals
Performing computer repairs as needed
Assisting with help desk inquiries
Resolving technical problems efficiently
Ensuring excellent customer support
Qualification
Required
Proficiency in troubleshooting and resolving technical support issues across various systems and platforms
Experience with desktop computers, computer repair, and maintenance of hardware and software
Strong skills in help desk support, including responding to customer inquiries and resolving technical challenges
Excellent problem-solving abilities and attention to detail
Ability to work in a hybrid environment with flexibility and adaptability
Preferred
Familiarity with cybersecurity and cloud networking solutions is a plus
Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are preferred
Company
Capital Network Solutions
Capital Network Solutions is an IT services and security provider company.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase