Mac Support Engineer jobs in United States
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TechClub Inc ยท 1 day ago

Mac Support Engineer

TechClub Inc is seeking a Mac Support Engineer to provide onsite support for macOS devices and applications. The role involves troubleshooting, installing, and configuring Mac hardware and software, as well as delivering excellent customer service and documenting incidents in a ticketing system.

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H1B Sponsor Likelynote

Responsibilities

Provide onsite Level 12 support for macOS devices, applications, and peripherals
Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
Diagnose and resolve hardware, software, application, and network-related issues
Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
Perform macOS upgrades, security patching, and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents, requests, and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed

Qualification

MacOS supportApple hardware diagnosticsMDM solutionsNetworking fundamentalsTicketing systemsMac security best practicesApple certificationScripting knowledgeITIL knowledgeCustomer service skillsCommunication skillsIndependent work

Required

5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)
Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)
Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment

Preferred

Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)
ITIL knowledge or experience working in structured IT environments

Company

TechClub Inc

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TechClub renders avant-garde IT solutions to corporations.

H1B Sponsorship

TechClub Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (13)
2023 (18)
2022 (7)
2021 (4)
2020 (1)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase