TechClub Inc ยท 1 day ago
Mac Support Engineer
Rosemead, CA
Contract
Onsite
Mid Level
3+ years expTechClub Inc is seeking a Mac Support Engineer to provide onsite support for macOS devices and applications. The role involves troubleshooting, installing, and configuring Mac hardware and software, as well as delivering excellent customer service and documenting incidents in a ticketing system.
AnalyticsArtificial Intelligence (AI)Cloud ComputingCyber SecurityInformation TechnologySoftware
Responsibilities
Provide onsite Level 12 support for macOS devices, applications, and peripherals
Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
Diagnose and resolve hardware, software, application, and network-related issues
Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
Perform macOS upgrades, security patching, and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents, requests, and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed
Qualification
Required
5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)
Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)
Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred
Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)
ITIL knowledge or experience working in structured IT environments
Company
TechClub Inc
TechClub renders avant-garde IT solutions to corporations.
201-500 employees
H1B Sponsorship
TechClub Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (13)
2023 (18)
2022 (7)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase