Party Reference Data- Service Desk jobs in United States
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Chase · 2 days ago

Party Reference Data- Service Desk

position500 Stanton Christiana Rd, Newark, DE, 19713, US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Chase is a leading financial institution offering innovative financial solutions. The Party Reference Data Service Desk role involves acting as a primary point of contact for end users regarding data and functionality inquiries, collaborating with various teams to resolve issues and optimize processes.

BankingFinancial Services
badNo H1Bnote

Responsibilities

Serve as a subject matter expert on business processes, system functionality, and data content to resolve issues in Party Reference Data applications
Review and analyze issues to understand client needs, delivering timely and accurate resolutions
Collaborate with Technology, Operations, Product Owners, and Change Management teams to address and resolve issues
Lead daily production issue calls with Reference Data Technology and communicate updates to end users
Publish regular metrics, KPIs, and trend analyses for senior management, highlighting issue patterns and process improvements
Identify opportunities for automation and process optimization within service desk operations
Maintain and update knowledge bases, FAQs, and self-service resources to empower users and reduce repetitive inquiries
Support broader governance and analytics initiatives within the Reference Data space

Qualification

Reference data experienceJIRASQLMS ExcelMS SharePointAnalytical skillsCommunication skillsProblem-solving skillsTeam playerAttention to detail

Required

Bachelor's degree and 3+ years of relevant experience in a financial services organization
Strong interpersonal and relationship-building skills
Solid analytical skills
Excellent verbal and written communication and presentation abilities
Exceptional attention to detail and ability to work independently
Demonstrated problem-solving and decision-making skills
Ability to perform effectively in a fast-paced environment with tight deadlines
Team player, adaptable to a changing environment

Preferred

Experience and knowledge of reference data
Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

Chase

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Glassdoor3.9
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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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Recent News

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Apple And Chase Announced That Chase Will Become The New Issuer Of Apple Card
2026-01-08
Company data provided by crunchbase