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GE Aerospace · 1 day ago

Lead Service Specialist - Training

United States

Full-time

Remote

Senior Level

6+ years exp

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. The Lead Service Specialist – Training is responsible for leading field services training activities, designing curricula, delivering training, and providing ongoing support to enhance customer satisfaction and field execution.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Lead end-to-end field training lifecycle: assess needs, design curricula, develop materials, deliver training, and evaluate effectiveness

Deliver product, system, process, safety, and quality training to field employees and customers; ensure content accuracy and compliance

Provide ongoing post-training support and coaching to drive consistent field service execution and adherence to standards

Manage training operations: staffing, instructor readiness, scheduling, facilities/virtual platforms, and resource allocation

Utilize technical expertise to tailor training to varied equipment, interdependent processes, and complex field scenarios

Apply analytics to measure training outcomes; track KPIs (e.g., pass rates, field quality trends, rework, cycle time) and drive corrective actions

Collaborate with engineering, product support, field service leadership, and quality to integrate updates (service bulletins, technical changes) into training

Benchmark best practices and maintain awareness of competitive capabilities; differentiate programs through measurable impact

Lead small projects and initiatives with low risk and limited resources; guide less experienced colleagues and build instructional capability across the team

Document and maintain training standards, policy execution, and audit readiness; contribute to continuous improvement

Communicate performance expectations, conduct reviews, and support performance development for direct reports

Support customer engagements, demonstrations, and program reviews as a training subject matter expert

Qualification

Technical training designTraining operations managementStakeholder communicationData analysisProject managementLearning evaluation frameworksLMS proficiencyMentoring staff

Required

Bachelor's degree from an accredited university or college; or high school diploma/GED with at least 6 years of experience in Services and/or Training functions

Demonstrated experience designing and delivering technical training for field services or closely related technical environments

Proficiency interpreting technical data, procedures, and service documentation, and translating complex concepts into practical training

Experience managing training operations and coordinating across functions

Strong stakeholder communication and facilitation skills