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Comprehensive Treatment Centers · 1 day ago

Office Assistant- Outpatient OTP

Escondido, CA

Part-time

Onsite

Entry Level

$25/hr - $27/hr

2+ years exp

Comprehensive Treatment Centers is a leading provider of medication-assisted treatment in the nation, and they are seeking an Administrative Assistant for their outpatient opioid treatment program. The role involves performing routine administrative functions, managing files, scheduling appointments, and assisting with billing information for patients.

Health CareHospitalMedical

Responsibilities

Establish, maintain and retrieve general files for clinic or department

Manage and coordinate administrative programs or office activities

Use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents

Answer telephones, takes messages or transfer calls

Schedule appointments and update calendars

Assist in arranging staff meetings, handle incoming/outgoing mail and faxes, prepare memos, invoices, or other reports

Maintain databases and filing systems, whether electronic or paper

Perform basic bookkeeping as needed

May work with patients to secure billing information, reconciling billing reports and verifying insurance for patients

Perform duties using specific knowledge of medical terminology and clinic procedures

Qualification

Medical billingCodingInsurance claims handlingElectronic health records (EHR)Administrative processes knowledgeHIPAA regulations understandingPatient advocacyTechnology savvyEffective communication

Required

High School Diploma or GED equivalent is required

2+ years of experience in medical billing and coding required

Knowledge of administrative processes and systems, such as word processing and spreadsheet software, managing files, and patient records

Knowledgeable in handling insurance claims, including Medicare, Medicaid, and private insurers, as well as dealing with issues such as claim denials and appeals

Precision in coding and entering patient data is key to preventing errors in billing and ensuring proper reimbursement

Ability to resolve billing issues, including identifying and addressing coding errors, disputed claims, and underpayments

Ability to communicate effectively with patients, providers, and insurance companies to clarify billing issues or discrepancies, both verbally and in writing

Understanding of HIPAA regulations to ensure that patient information is handled securely and confidentially; high discretion with confidential information

Ability to handle multiple tasks, keep track of numerous patient records, and meet deadlines

Preferred

Experience in mental health or addiction treatment clinics would be a strong advantage

Patient Advocacy: Often, MAT patients may face challenges with insurance or financial matters. The billing specialist should be compassionate and able to advocate on behalf of patients to ensure they receive the appropriate coverage and care

Familiarity with MAT Protocols and Guidelines: Understanding how Medication-Assisted Treatment works, including services like opioid substitution therapy (e.g., methadone, buprenorphine) and how these treatments are billed differently from other medical services

Technology Savvy: Proficiency in using electronic health records (EHR) systems and other relevant healthcare technologies

Work Environment: Must be comfortable working in an opioid treatment program (OTP) recovery environment