CME Wire and Cable, Inc. · 1 week ago
Regional Account Coordinator
CME Wire and Cable, Inc. is a company focused on providing high-quality wire and cable solutions, and they are seeking a Regional Account Coordinator. The role involves managing the sales process, administering customer contracts, and maintaining relationships with key customers and distributors to ensure satisfaction and smooth order processing.
Responsibilities
Manage the sales process from prospecting through inquiry, negotiation, order entry, order management, and post-order service
Administer customer contracts and projects: manage contract/project details, status reports, manufacturing schedules, logistics, customer questionnaires, forms, and agreements
Communicate order status and expected delivery dates based on current production schedules
Build and maintain relationships with key customers & distributors across all functions and levels of the organization
Collaborate with departments such as supply chain and logistics to ensure customer satisfaction and smooth processing of orders
Address customer concerns promptly, troubleshoot problems, and escalate issues to appropriate teams when necessary
Maintain accurate and up-to-date customer information in the CRM system, ensuring all interactions, notes, and follow-up tasks are recorded
Qualification
Required
Bachelor's degree in business administration, or related field
Strong communication and relationship-building skills
Ability to work cross-functionally with other departments
Detail-oriented and organized, with the ability to manage multiple priorities
Preferred
Proficiency with CRM systems preferred
Benefits
401(k)
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off