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UMass Memorial Health · 2 days ago

Bed Assignment Coordinator, Transfer Center, 24 Hour, Days

Worcester, MA

Part-time

Onsite

Mid Level

$20.32/hr - $32.87/hr

3+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. The Bed Assignment Coordinator will perform various duties to coordinate the assignment of beds for patients being admitted to the hospital, ensuring efficient patient flow and accurate record-keeping.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Receives and triages phone calls from the full range of internal and external admission points including the ER, OR, Clinics, and Short Stay. Logs all incoming requests. Receives and triages phone calls to appropriate providers during emergency situations. Updates multiple Reservation Request Lists within the bed management system. Adds patients awaiting admission to UMMMC to the reservation list

Enters intake patient information into the bed management system. Provides bed status updates and alerts Care Connection staff when bed is identified

Creates reservation requests for patients as needed, including urgent admits from clinics, home, and other facilities.etc. Monitors bed availability. Alerts supervisors and/or nursing leaders when additional resources are needed

Prioritizes requests on the Reservation Request List in accordance with department practice and policies. Applies functional knowledge of inpatient hospital units on the UMass Memorial Medical Center campuses. Triages patients accepted for admissions. Utilizing knowledge of patient diagnoses and physician preferences, determines the most appropriate unit to admit the patient to

Escalates priority issues to Care Connection Center Director and/or Manager as needed. Escalates room turnover issues to housekeeping supervisors as needed

Registers patients (e.g. direct transfers) by entering information into the computer-based patient registration, and bed management system. Inputs demographic and insurance information when available. Follows up to correct discrepancies as required

Books appropriate beds on both campuses for patients on the Reservation Request List. Admits patients in the bed management system. Completes necessary admissions paperwork for admitted patients, including preparing patient bracelets and cards. May reassign patients based on changes noted in acuity when patient arrives at the hospital

Provides relevant patient information to the admitting unit to facilitate the patient’s care upon arrival including estimated time of arrival, condition, special precautions, and admission instructions

May assist families/visitors in locating admitted patients and/or with hotel arrangements in accordance with hospital/departmental policy

Reconciles the hospital census, verifying that patients are listed in the correct beds within the bed management system. Ensures PACU and ED boarders are in the correct accommodation code (e.g. private, telemetry)

Monitors and analyzes key patient flow statistics. Works to ensure system-wide benchmarks are achieved

Reviews patient census across both campuses and runs a variety of occupancy/census reports. Distributes relevant reports to leaders within UMMMC daily

Updates physician fields within bed management system as required. Records changes in log and responds to physician change requests

Reconciles OR schedule with the bed management system and elective pre-registration list. Once reconciled, add patients to the Reservation Request List in the bed management system on the appropriate date

Maintains accurate and timely records, logs, files, and related information as required. Updates DPH website as required by department/hospital policy

Complies with established departmental policies, procedures and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Qualification

Patient registration softwareMedical terminologyThird party payer billingTyping speed 35+ wpmBusiness office proceduresCommunication skillsTeam playerAttention to detail

Required

High School graduate or equivalent

3+ years of related experience

Requires the ability to use specialized applications software and computer systems for patient registration, scheduling and a knowledge of business office procedures

Requires knowledge of medical terminology, third party payer billing and managed care requirements and procedures

Typing speed must be 35+ wpm

Benefits

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Company

UMass Memorial Health

Glassdoor4.0

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.

Founded in 1999

Worcester, Massachusetts, USA

10001+ employees

https://www.ummhealth.org

H1B Sponsorship

UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (2)

2023 (2)