Ultimate Staffing ยท 1 day ago
Payment Associate
Ultimate Staffing is currently seeking a Payment Specialist to join their team in Irvine, CA. The role involves performing cash collections for various types of loans and ensuring compliance with financial regulations while meeting monthly collection goals.
Responsibilities
Perform cash collections for institutional loans, private loans, cash payment plans, and past-due inactive student accounts
Coordinate collection efforts with loan servicers and third-party agencies
Ensure compliance with HEOA Disclosure, Regulation Z, Truth in Lending, and CFPB requirements
Make 80-100 outbound calls daily to collect payments from inactive students
Conduct skip tracing to locate borrowers
Meet and exceed monthly collection goals and daily activity targets
Assist with data collection and reporting for the Collections Supervisor
Support training of Collection Associates
Qualification
Required
Associate's degree or equivalent education/experience (6 months to 1 year in collections preferred)
Strong interpersonal skills and sensitivity to diverse socio-economic backgrounds
Excellent written and verbal communication skills
Knowledge of collection regulations including HEOA, Regulation Z, and Truth in Lending
Proficiency in Microsoft Office, especially Excel and Word
Strong analytical and skip tracing skills
Familiarity with system databases