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MCR Hotels · 3 days ago

Chief Engineer

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

MCR Hotels is the 3rd-largest hotel owner-operator in the United States, and they are seeking a Chief Engineer to ensure the maintenance and cleanliness of their facilities. The role involves responding to repair requests, conducting preventative maintenance, and ensuring safety and health codes are followed, all while contributing to guest satisfaction and teamwork within the hotel environment.

Financial Services

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile

Use the guests’ names whenever possible, ensuring they feel properly welcomed

All Team Members work together to contribute to great guest satisfaction scores

Ability to handle challenging guest situations with hospitality and a sense of urgency

Strong knowledge of all features of the hotel facility and amenities

Awareness and support for all groups and events at the hotel

Understanding of relevant technology for each role

Answer all incoming calls with friendly service using the approved greeting

All areas, both front and back of the house, should be kept clean and well-organized

Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe

All operational checklists are completed accurately and at the designated times, every shift

Handover reports must be accurate and on time, for effective shift-to-shift communication

All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times

Communication between Team Members should be clear, honest, and professional

Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests

All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace

Respond to all requests from guests for general repairs when requested, confirm and document completion through the electronic work order platform

All room and public space Preventative Maintenance work should be kept up to date and on schedule in accordance with the hotel provided PM Program

Ensure all safety measures are followed in accordance with your approved work checklist

Ensure that pool and spa follow area health codes

Report any emergency or life safety concerns to your immediate supervisor and General Manager

Respond to emergency situations using information contained in Material Safety Data sheets

Conducted, at minimum, at the beginning and end of your scheduled shift

Any maintenance needs should be noted, documented and completed

All maintenance areas should be kept clean and well-organized during shift and prior to departure

Be available to respond to emergencies 24 hours a day

Qualification

TechnicalTradeVocational degreeHospitalityGuest ServiceConflict ResolutionCommunication SkillsCan-Do AttitudeFollow GuidelinesHandle PacePressureListening SkillsEnglish Language Proficiency

Required

Technical, Trade or Vocational school degree preferred

Work Experience: At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred

Can-Do Attitude: Must have a positive attitude and willingness to learn

Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures

Handle Pace and Pressure: Must work well in stressful, high-pressure situations

Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests

Communication Skills: Must be able to convey information and ideas clearly

Hospitality and Guest Service: Must have a desire to serve all guests

Age Requirement: Must be 18 years of age or older to perform this job

Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel

Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock

Breaks: Clock in/out for breaks at the designated time on your schedule

Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift

Physical Working Demands: Ability to lift 50+ lbs

Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language