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ClearSource BPO · 2 days ago

Business Intelligence Analyst (WFH)

United States

Full-time

Remote

Mid Level

ClearSource BPO is seeking a Business Intelligence Analyst who is responsible for transforming data into actionable insights that drive strategic decisions. This role involves developing dashboards, ensuring data accuracy, and collaborating with teams to enhance business performance and operational efficiency.

Customer ServiceOutsourcingService Industry

Growth Opportunities

Responsibilities

Perform manual updates as needed

Design and maintain dashboards and performance metrics to support key business decisions

Adhere to reporting deadlines and deliver timely, accurate reports

Establish and maintain effective communication with Operations and team members to resolve issues and meet expectations

Develop and maintain data models, reporting systems, automation processes, and BI dashboards

Manage Freshdesk tickets, ensuring SLA compliance and timely resolution

Upload raw data into BI tools promptly and accurately

Develop reports using QuickSight and other BI platforms

Conduct troubleshooting on BI models and perform quality assurance checks on reports

Generate and deliver high-quality reports to internal and external stakeholders

Continuously upskill in digital tools, software, and programming to stay current with BI trends

Qualification

Business IntelligenceSQLBI toolsData visualizationData analysisAnalytical skillsProblem-solvingCommunication skillsAttention to detailWork independently