Kane Partners LLC ยท 4 days ago
Linux Network Support Engineer (Production Systems)
Kane Partners LLC is seeking a hands-on Linux Support Engineer to support mission-critical, real-time production platforms. The role focuses on troubleshooting Linux systems and networking fundamentals while working closely with customer engineering and development teams.
Responsibilities
Troubleshoot live production issues across Linux OS, applications, and networking
Investigate problems directly from the Linux command line (services, logs, ports, routes)
Analyze logs, traces, and packet captures to identify root cause
Apply fixes, patches, and upgrades during planned maintenance windows
Write clear MOPs (Methods of Procedure) for production changes
Work closely with customer engineering teams and internal development teams
Reproduce issues and provide actionable findings to engineering
Participate in an on-call rotation supporting high-availability systems
Qualification
Required
Strong Linux troubleshooting experience (Red Hat, CentOS, Ubuntu, etc.)
Comfortable working CLI-first (services, processes, logs, networking)
Solid networking fundamentals (TCP/IP, ports, routing, firewalls)
SIP / VoIP exposure (understanding call flows, signaling, RTP)
Experience supporting production systems under real-world pressure
Ability to analyze packet captures (Wireshark/tcpdump) and logs
Clear communication skills when working with customers and engineers
Preferred
Linux scripting (bash, shell)
VMware or virtualized environments
Familiarity with structured change management and maintenance windows
Exposure to telecom or real-time communication platforms
Benefits
Hybrid schedule with strong work-life balance
Competitive compensation and strong benefits