H&R Agri-Power · 2 days ago
Service Writer
FAYETTEVILLE,TN,US
Full-time
Onsite
Mid Level
3+ years expH&R Agri-Power is a company focused on providing quality products and services in the agricultural sector. They are seeking a Service Writer who will assist customers with their service needs, create service tickets, and support daily shop operations.
AgricultureFacilities Support ServicesSales
Responsibilities
Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution
Keep customers informed of additional repairs and/or maintenance and cost
Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment
Review and distribute repair orders to the Service Manager to be assigned to technicians
Assist in revolving work performance or billing inquiries as requested
Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions
Acquire and maintain knowledge of all products and services that are offered through your local dealership
Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government
Performs daily shop operations as assigned by Service Managers
Carry out other duties as assigned by Service, Parts or Store Management
Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence
Qualification
Required
High School diploma or equivalent
3+ years of experience in Automotive or Heavy-equipment dealers
Must have experience in a Service garage
Experience working in a fast-paced work environment
Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases
Strong and effortless personable skills
Willingness to learn and grow within this position
Open and flexible to performing various job tasks
First-rate time management and self-motivation
Able, willing, and promote working in a team setting
Applies logic and critical thinking to solve problems
Clearly communicates in writer or verbal forms with co-workers and customers
Mechanical knowledge
Moderate computer skills
Must be 21 years of age or older
Possesses a valid driver's license with a clean driving record
Ability to move around the dealership building and grounds without assistance
Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb
Ability to climb in, out of, and under equipment
Ability to operate all vehicles and equipment safely to prevent injury to self or others
Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds
Possess a visual acuity that will allow you to see small cracks, holes, and parts
Ability to work in a non-climate-controlled environment or outside in inclement weather
Preferred
Familiar with small and large Agriculture equipment
Company
H&R Agri-Power
H&R Agri-Power is a farm equipment dealership that provides sell and support services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase