V-Soft Consulting Group, Inc. ยท 2 days ago
Desktop Support Technician
Salem, OR
Contract
Onsite
Entry Level
2+ years expV-Soft Consulting Group, Inc. is a recognized staffing company known for its innovative technology services. They are currently seeking a Desktop Support Technician to provide technical support to computer users, troubleshoot hardware issues, and maintain documentation of solutions.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Performance analysis is conducted regularly on PCs to determine system performance levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Installations often do not have established procedures and could be the initial installation
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades
Modifications to software may impact other software
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Qualification
Required
Two years of experience supporting desktops in an enterprise environment required
Benefits
Medical
Dental
Vision
A 401(k) plan
Competitive compensation
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase