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Ace Parking · 1 day ago

Parking Manager

San Diego, CA

Full-time

Onsite

Senior Level

$22.50/hr - $25.50/hr

5+ years exp

Ace Parking is seeking a skilled and experienced parking manager to oversee the daily operations of their clients’ parking facilities. The role involves managing a team of parking attendants, ensuring excellent customer service, and optimizing operational efficiency.

CommercialConsultingParking

Responsibilities

Manage the day-to-day operations, ensuring adherence to established procedures and standards

Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations

Develop and implement operational procedures to optimize efficiency and customer service

Oversee daily cash handling procedures and submit accurate reports of collections

Manage and maintain parking lot equipment and facilities, including maintenance and damage control

Recruit, hire, train, and schedule staff

Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations

Promote a culture of professionalism, accountability, and exceptional customer service among the team

Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control

Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage

Accountable for the cleanliness and appearance of the parking area

Monitor financial performance, including revenue, expenses, and labor costs

Implement cost-control measures to maximize profitability while maintaining service quality

Identify opportunities for revenue growth through promotions, pricing strategies, or additional services

Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures

Set and track key performance metrics related to operational efficiency, customer service, and financial performance

Accountable for meeting or exceeding established performance targets

Train and motivate staff to provide exceptional customer service

Address customer inquiries, concerns, and complaints in a professional and timely manner

Regularly assess service quality through feedback mechanisms and take corrective actions as needed

Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively

Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality

Foster clear and open communication within the team and with other departments

Coordinate with property management to ensure a seamless guest experience

Conduct regular meetings with staff to relay important information and gather input

Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff

Encourage a healthy work-life balance for team members

Offer opportunities for professional growth and development within the department

Qualification

Parking management experienceFinancial acumenLeadership skillsCommunication skillsOrganizational abilitiesCustomer servicePhysical abilityInterpersonal abilitiesTeam managementProblem-solving