Baylor Scott & White Institute for Rehabilitation ยท 2 days ago
IT Support Specialist / Technical Help Desk
US-PA-Mechanicsburg
Full-time
Onsite
Entry Level
1+ years expBaylor Scott & White Institute for Rehabilitation is seeking an IT Support Specialist to provide quality customer service as a point of contact for technical issues. The role involves logging problems, ensuring timely resolution, and maintaining customer satisfaction while supporting the mission of Select Medical.
Health CareHome Health CareOutpatient CareRehabilitation
Responsibilities
Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use
Ensure that all issues are logged promptly and accurately with detailed up-to-date information
Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets
Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current
Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly
Participate in relevant information-sharing activities
Monitor and report on any security violations related to the unwarranted access to corporate data
Ensure that all problems are resolved in a timely and efficient manner
Help build team spirit by assisting other staff members and promoting a positive workplace
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate
Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation
Complete any activities, tasks, and projects assigned
Qualification
Required
Associates Degree or actively enrolled in an Associates Program
Ability to work posted shift
Preferred
Superior customer service skills
Understanding of operating systems such as Windows and OS X/iOS
PC hardware and peripheral experience
Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic
Accuracy and attention to Detail
Personal sense of urgency
Excellent analytical and problem solving skills are essential
Organized
Good time management skills in order to meet deadlines
Ability to multitask and adapt to changing business priorities
Ability to work independently and as part of team to reach a mutually established goals
Flexible and open to change
Previous experience in metrics based role, where production/quality standards are upheld
Benefits
Career Advancement opportunities
Competitive pay, benefits, and PTO
Eligible for referral bonuses
Thorough orientation program
Team-oriented environment
Hands-on training to help desk
An extensive and thorough paid orientation program.
Paid Time Off (PTO) and Extended Illness Days (EID).
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
A 401(k) retirement plan with a company match.
Company
Baylor Scott & White Institute for Rehabilitation
Baylor Scott & White Institute for Rehabilitation provides rehabilitation facilities, outpatient therapy, and home health services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darrell Patak
Chief Operating Officer
Antwoin Smith, MSML,MBA-HM,BSN,CRRN,NEBC
Chief Nursing Officer
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