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gategroup · 1 day ago

Operation Trainer

Newark, NJ

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

gategroup is a global leader in airline catering and hospitality services, and they are seeking an Operation Unit Trainer. The primary purpose of this role is to design and deliver training initiatives for both union-represented and non-union operational employees, ensuring effective onboarding and compliance with operational standards.

Airlines/Aviation

Hiring Manager

Fahad Abdirahman

Responsibilities

Design, deliver, and administer training initiatives for union-represented and non-union operational employees

Conduct needs assessments through surveys, interviews, and consultation with managers and employees

Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes

Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements

Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts

Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees

Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT

Track and report on 0–90-day retention metrics and recommend training interventions

Serve as the primary local point of contact for training-related inquiries and support

Ensure training aligns with local compliance, safety, and operational standards

Deliver and support leadership training initiatives for front-line supervisors and leads, in alignment with regional and corporate programs

Partner with Learning & Development to implement professional development programs and ensure consistency

Collaborate with Unit Trainers across locations to ensure alignment on best practices across North America

Qualification

Training designDeliveryLMS proficiencyFacilitation skillsAdult learning principlesMS Office proficiencyAnalytical skillsMultilingual skillsTeam leadershipCommunication skillsProblem-solving skills

Required

Bachelor's degree from a four-year college or university or equivalent work experience required

At least three (3) years of experience in training, operations, hospitality, catering, or a related field is required

Strong facilitation and presentation skills

Knowledge of adult learning principles and participant-centered training

Proficiency in MS Office (Word, Excel, PowerPoint)

Experience with LMS platforms and web-based training tools

Ability to manage multiple projects and priorities

Strong analytical and problem-solving skills

Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and ensuring communication is understood by all parties involved