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NHS Ayrshire & Arran · 1 day ago

Infrastructure Engineer - eHealth

Headquarters, KY

Full-time

Onsite

Entry, Mid Level

NHS Ayrshire & Arran is seeking an Infrastructure Engineer to provide technical support for IT Infrastructure systems. The role involves collaborating with colleagues and users to support desktop hardware and software, ensuring efficient operation of IT services within the healthcare environment.

Health CareHospital

Responsibilities

To provide technical support to all areas relating to IT Infrastructure

Support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure

Work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software

Participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL

Qualification

MS Windows Operating SystemsMS TCP/IP networkingRemote desktop supportDesktop Management suitesPC hardware diagnosticsBasic network diagnosticsMicrosoft Active DirectoryGP systems VisionGP systems EmisGP systems DocmanPlanningOrganisationCommunication skillsTeamwork

Required

Educated to or operating at degree level in a relevant IT discipline

Experience in a desktop related support role within an Information Technology Department

High level of technical knowledge in MS Windows Operating Systems

High level of technical knowledge in MS TCP/IP networking protocols and management

High level of technical knowledge in MS Office

High level of technical knowledge in remote desktop support software

High level of technical knowledge in desktop management suites

High level of technical knowledge in security backup applications

High level of technical knowledge in PC hardware diagnostic tools

High level of technical knowledge in basic network fault diagnostic tools

Ability to manage workload, prioritise and assist in the completion of routine and project workloads

Strong organisational skills

Proven skills of empathy with staff

Strong documentation skills

Ability to absorb and retain information quickly

Ability to communicate technical solutions in a user-friendly language to non-technical staff

Excellent customer service orientation

Demonstrate ability to work effectively in a team with both technical and user colleagues

Full UK/EU/EEA driving licence (if required)

Preferred

Additional technical training and certification in relevant technical skills and products

Experience in a health service environment

Proven track record in the support of TCP/IP networks and MS Windows Operating systems

Working knowledge of Microsoft Active Directory

Experience in GP systems Vision, Emis, Docman

Detailed knowledge in the use and support techniques required to manage Microsoft products that include desktop Operating systems and the MS Office suite of applications

Ability to work in a team as well as on own initiative to achieve targets set by the IT Service Desk or IT Management

Ability to work under pressure and to fixed time scales

Excellent communication and inter-personal skills

Ability to consistently ensure IT Service Desk calls are resolved within fixed service level agreements