The Noli Shop ยท 1 week ago
Customer Service Manager
Miami, FL
Full-time
Onsite
Mid LevelThe Noli Shop is a boutique women's apparel e-commerce brand based in Miami, Florida. They are seeking a full-time Customer Service Manager to oversee customer satisfaction and manage customer service operations, ensuring an exceptional customer experience.
Apparel & Fashion
Responsibilities
Manage, monitor and resolve all in-bound inquiries and escalations including but not limited to, phone calls, emails, chat, and e-commerce order processing
Identify opportunities and improve processes and services, specifically focusing on sales conversion and client development strategies
Stay abreast of industry best practices to identify trends in the Retail luxury & Retail CS industry, particularly in sales management and client development
Support developments, roll-outs and implements policies, procedures and required changes within the Customer Service department, including training AI software built into our CRM and voiceline
Perform additional projects, reporting and tasks as needed
Qualification
Required
Prior experience in Luxury or Fashion Customer Support is a must
Ability to handle customer inquiries and resolve customer issues
Experience using digital customer service platforms such as Zendesk, Gorgias, etc
Phone etiquette and strong written + verbal communication skills
Ability to create positive customer experiences
Excellent problem-solving and critical thinking skills
Ability to work in a fast-paced environment
Attention to detail and strong organizational skills
High school diploma or equivalent is required
Company
The Noli Shop
Embracing elevated essentials and transforming the traditional, the Miami-based label takes its name from "No Limit." Family-founded in 2015 as an activewear company, The Noli Shop has transformed through the years to deliver it-girl styles that are flattering, accessible and timeless.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase