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Dealer Tire · 1 day ago

Account Manager

Pittsburgh, PA

Full-time

Onsite

Mid Level

$70K/yr - $87K/yr

3+ years exp

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. They are seeking an Account Manager to manage a portfolio of dealerships and drive sales and productivity goals while building strong relationships with dealership management.

AutomotiveIndustrialManufacturing

Senior Management

Hiring Manager

Nicholas Despones

Responsibilities

Manage portfolio to meet sales and productivity goals across parts and service products

Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives

Create awareness and communicate key initiatives and program value to ensure commitment

Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value

Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results

Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP)

Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations

Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance

Develop the business through collaboration with OEM regional contacts and other program resources

Develop and maintain consistent monthly contact schedule with dealers

Manage all activity tracking and account information in Salesforce

Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required

Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships

Effectively diagnose opportunities for each dealership while determining the investment and ROI for each

Assess, reinforce and implement processes and elements across the service lane

Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products

Analyze and identify training needs of dealership staff

Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy

Conduct market competitive shops and analysis to provide market competitive price information/positioning

Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing

Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives

Collaborate with the dealership to optimize merchandising components

Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement

Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings

Resolve customer service issues related to any account activity

Qualification

Account ManagementSales Process UnderstandingCustomer Relationship SkillsMicrosoft Office ProficiencyDiagnostic SkillsInfluenceOperational ExcellencePortfolio ManagementResults OrientationValue SellingCritical Thinking

Required

Bachelor's degree or equivalent work experience required

Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment

Prior experience selling and project managing a book of business

Skilled at taking in many inputs, prioritizing, coordinating resources and executing

Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals

Relatable across the dealership and good communication with management and Dealer Tire internal

Be located in assigned territory

Proficiency at intermediate level with all Microsoft Office products required

Strong and quick assessment skills with ability to critically think in the moment and add value

Strong customer relationship skills and ability to sell at the top

Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Critical Thinking

Customer Focus

Diagnostic Skills

Influence

Industry/Product Knowledge

Operational Excellence

Portfolio Management

Results Orientation

Trusted Advisor

Value Selling

Standing for long periods of time

Frequent bending, crouching, and twisting

Extensive driving and traveling to customer accounts (up to 80%)

Travel by vehicle and/or airplane

Occasional lifting up to 50 pounds

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work

There will be random drug testing