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Smithfield Foods · 1 day ago

Customer Success Representative

Suffolk, VA

Full-time

Onsite

Entry Level

2+ years exp

Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. They are seeking a Customer Success Representative to manage top corporate accounts, ensuring on-time delivery and case fill excellence while building strong relationships with customers. The role involves order lifecycle management, customer communication, problem resolution, and collaboration with various departments.

Food and BeverageHospitality

Responsibilities

Manage order lifecycle from entry to delivery, both domestically and internationally

Partner with Supply Chain to reduce shortages, late deliveries, and mitigate OTIF deductions

Ensure adherence to order management policies to maximize efficiency

Develop strong relationships with customers through timely and accurate communication

Handle high-volume requests, resolve issues promptly, and maintain accurate account notes

Represent customer interests across Smithfield departments

Address shortages, provide root cause analysis, and execute recovery options

Partner with Transportation to meet truck utilization goals and provide updates to customers

Work with Distribution Centers and Plants to prioritize customers and manage matrix leveling

Promote increased order size, direct plant shipments, and customer programs

Back up team members and assist with work overflow

Manage customer order trackers for visibility on shortages and delivery issues

Host calls with sales, supply chain partners, and customers to resolve issues

Defuse high-pressure situations with a solutions-driven approach

Qualification

Customer CommunicationProblem ResolutionOrder ManagementMicrosoft OfficeMulti-taskingTeam CollaborationAdaptabilityConflict ManagementCommunication Skills