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KGPCo · 2 days ago

Account Representative

Lenexa, KS

Full-time

Onsite

New Grad, Entry Level

KGPCo is a partner to Communications Service Providers, providing a range of network solutions and services. The Account Representative will serve as a point of contact for assigned customers, maintaining relationships and providing excellent customer service while managing order inquiries and status updates.

SoftwareTelecommunications

Responsibilities

Builds and maintains positive relationships and provides excellent customer service

Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports

Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction

Participate in customer calls to provide updates on orders and/or answer questions

Performs other duties as requested by Supply Chain Supervisor or Manager

Qualification

Customer service experienceMicrosoft Office proficiencyWritten communicationVerbal communicationMathematical proficiencyRapport buildingPrioritization skillsOrganizational skillsProblem-solving ability

Required

Associate's Degree (A.A.) or equivalent from a two-year college or technical school

Prior work experience in related office and/or customer service experience or equivalent combination of education and experience

Proficient with Microsoft Office including Word, Excel, and Outlook

Excellent written and verbal communication and strong organizational skills

Ability to establish a strong rapport with customers

Ability to prioritize work in a fast-paced work environment

Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues

Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance

The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations