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Taylor Corporation · 5 hours ago

Customer Service Representative

Dayton, OH

Full-time

Onsite

Mid Level

3+ years exp

Taylor Corporation is a dynamic, diversified company seeking a Customer Service Representative (CSR) to join their team. The CSR will establish and maintain relationships with customers, ensuring all requirements are met while conveying expertise in products and solutions.

Brand MarketingComputerDigital SignageElectronicsInformation TechnologyManufacturingPersonal BrandingPrintingProfessional ServicesService Industry

Responsibilities

Work independently and within a team to deliver consistent, exceptional customer experience every time

Manage all communications - written, verbal, and in person, in a professional, proactive and efficient manner

Resolve all customer requests including orders and follow-up activity courteously, efficiently, quickly and accurately

Own escalations and concerns on behalf of the customer, provide root cause analysis and permanent resolution

Successfully establish, manage and exceed customer expectations throughout all engagements

Engage appropriate resources to assist or resolve service issues as necessary

Review a variety of work processes including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities

Manage workflow to meet customer deadlines in a team environment

Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience

Coordination of projects and complex customer deliverables

Guarantee satisfaction and value for our customers

Contribute to a work environment that fosters pride in being part of a winning team

Qualification

Customer service experienceProficient in ExcelProficient in WordProficient in OutlookProficient in PowerPointSalesforce.com knowledgeProblem solving skillsOrganizational skillsTime management skillsWritten communication skillsDetail-oriented