Convoso ยท 1 day ago
[Remote] Channel Partner Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $110K/yr
5+ years expConvoso is a leading AI-powered contact center platform purpose-built for revenue teams. The Partner Manager is responsible for managing and recruiting new channel partners to drive business growth while maintaining existing partnerships and scaling the channel partner program.
Brand MarketingCall CenterComputerInternetSaaSSoftwareTelecommunications
Responsibilities
Identify, recruit, and onboard new channel partners to expand Convoso's market reach, including helping design and refine onboarding processes and partner engagement models
Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso, with an emphasis on testing, learning, and iterating quickly
Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso's business objectives
Conduct regular meetings and reviews with partners to assess performance, provide feedback, and actively course-correct engagement strategies when traction is limited
Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts
Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner
Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed, even as partner motions and internal processes are still being defined
Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions
Track and analyze partner performance metrics, identifying trends and areas for improvement, and proactively adjust strategy when results fall short of expectations
Prepare and present regular reports to senior management on partner activities, achievements, and challenges
Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space
Leverage market insights to inform partner strategies and identify new opportunities for growth
Qualification
Required
Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies
Demonstrated ability to build, scale, or significantly evolve a channel or partner program
Comfort taking ownership in a growing program, contributing to the establishment and refinement of processes, priorities, and success metrics
Exceptional relationship-building and interpersonal skills
Strong strategic thinking and problem-solving abilities, with a bias toward action and fast course correction
Excellent communication and presentation skills
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
Benefits
Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
On-site Car Wash
Free Parking
Company
Convoso
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nima Hakimi
CEO & Co-Founder
Bobby Hakimi
Chief Product Officer & Co-Founder
Recent News
EIN Presswire
2025-10-10
Destination CRM
2025-10-09
Company data provided by crunchbase