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Relevant Industrial, LLC · 1 day ago

Inside Sales Representative

Salt Lake City, UT

Full-time

Onsite

Mid Level

4+ years exp

Relevant Industrial, LLC is focused on providing technical expertise and product selection in the Instrumentation and Automation unit. The Inside Sales Representative is responsible for customer service, processing orders, and offering technical recommendations to ensure customer satisfaction.

ChemicalCommercialIndustrial Engineering

Hiring Manager

Tracey Smith

Responsibilities

Receive and process orders via telephone, email, and fax

Provide order status updates and pricing information to customers

Offer technical specifications and recommendations to ensure customer satisfaction

Develop and maintain professional relationships with vendors to meet customer needs

Provide counter/will-call sales support for walk-in customers where applicable (location specific)

Handle light shipping and receiving as needed where applicable (location specific)

Act as a liaison in problem-solving, research, and resolution

Identify customer concerns and provide effective solutions

Follow problem escalation procedures when necessary

Enter and manage customer orders, quotes, returns, and credits

Research item availability and coordinate replenishment part orders

Maintain accurate records of customer interactions and transactions

Qualification

Customer service experienceInside sales experienceMicrosoft Office SuiteProblem-solving skillsTeam collaborationWritten communicationVerbal communicationSelf-motivated